Refund policy
RETURNS & EXCHANGES
We hope you’re happy with your More Than Ink order. If you need to return or exchange an item, please read the information below.
Faulty, Damaged or Incorrect Items
Please inspect your order when it arrives. If an item is faulty, damaged, or you have received the wrong item, contact jason@morethanink.co.uk as soon as possible with your order number and details of the issue.
Where appropriate, we will arrange or reimburse reasonable return postage and work with you to provide a replacement or refund.
Please contact us before returning a faulty, damaged or incorrect item.
Exchanges
If you’ve ordered the wrong size, you can request an exchange within 30 days of delivery, subject to availability.
Please contact jason@morethanink.co.uk with your order number before returning your item.
Items being returned for an exchange must be unworn, unwashed and in their original condition.
Customers are responsible for the cost of returning items for a size exchange and may also be responsible for the postage cost of sending the replacement item.
Return Condition
Unless an item is faulty, returned items must be in the same condition in which they were received.
We cannot accept items that have been:
- Worn or washed
- Damaged after delivery
- Returned with strong odours, including smoke
- Returned covered in pet hair
- Returned in a condition that means they cannot reasonably be resold
Please also return any tags and other items supplied as part of the product/order where applicable.
Items that do not meet these conditions may be refused and returned to you.
This does not affect your statutory rights where goods are faulty, damaged or not as described.
Returning an Item from the UK
Please package your return securely and use a tracked or signed-for postal service. We recommend obtaining and keeping proof of postage until your return has been processed.
Unless the item is faulty, damaged or incorrect, return postage is the customer’s responsibility.
Please contact us before sending your return so we can provide the correct return details.
International Returns
International customers should contact jason@morethanink.co.uk before returning an item.
Unless an item is faulty, damaged or incorrect, the customer is responsible for the cost of international return postage.
We strongly recommend using a tracked postal service and retaining proof of postage.
When completing a customs declaration for a return, the parcel should be accurately identified as returned goods where applicable. Please do not incorrectly declare the parcel as a gift.
More Than Ink is not responsible for customs duties, import taxes or handling charges resulting from an incorrectly completed return customs declaration. Any such charges may be deducted from a refund where legally permitted.
Original international shipping charges, customs duties, import taxes and handling fees are generally non-refundable unless required by applicable law or the return is due to an error by More Than Ink.
EU Right of Withdrawal
If you are a consumer in the European Union, you generally have the right to cancel an eligible online purchase within 14 days of receiving the goods, without giving a reason.
You must notify us within the applicable 14-day cancellation period. After notifying us, the goods must be returned within the applicable legal return period.
Items may be handled only as reasonably necessary to establish their nature, characteristics and functioning. We may make a deduction from a refund where permitted by law if the value of an item has been reduced as a result of handling beyond what would reasonably be allowed in a shop.
Certain products may be excluded from the right of withdrawal where permitted by law, including goods made to the customer’s specifications or clearly personalised.
Please contact jason@morethanink.co.uk to arrange an EU return.
Refunds
Once your return has been received and inspected, we’ll let you know whether your refund has been approved.
Approved refunds will be issued to your original payment method. Please allow up to 10 business days after approval for us to process the refund. Your bank or card provider may take additional time to show the refund in your account.
If more than 15 business days have passed since we approved your refund and you still haven’t received it, please contact jason@morethanink.co.uk.
Questions About a Return
For any questions about returns, exchanges, damaged items or refunds, contact: